Melissa wrote on 11-01-2018

Nightmare

My homes main sewer line backed up, and I needed a plumber. I called Anyway Plumbing which advertised it was a 24/7 business at the rate of $60/hour with free consultations for local areas which included my area. I was not told I would be charged differently than advertised. When Anyway Plumbing arrived, they (yes, there were 2) were filthy. They came into my home tracking mud and other people’s sewage throughout it. My husband had already snaked a 2” clean out in the garage, went into the crawl space to check for overflow, and inspected the main sewer line. He asked if they could install a 3” clean out outside. They decided to remove the toilet, even though he told them the master bath and the main bath had a straight connection with a tee in the middle to the main and doubted it would work. There were 2 plumbers for a 1 man job, and they asked my husband to go get a toilet seal for them. The sewer snake did not make a 90° turn down the straight pipe, and it was a waste of time. They created a sewer pit in the bathroom from their filthy shoes, and they left their enormous mess for me to clean up. Again, my husband asked if they could install a 3” clean out outside. They decided they would snake the 2” clean out in the garage that he told them he had already snaked. They used our 50’ snake because the 25’ electric snake they brought fell apart. This too was a waste of time, my husband had already done the exact same thing. My husband told them he was going to start digging the hole for the clean out outside because it had been 2 hours of them doing things he had already done and/or checked, and it was obvious they weren’t going to dig the hole that needed to be dug for the installation. He dug a 5’x4’x3.5’ hole while 2 plumbers wasted time waiting for the hole to be dug. After it was dug for them, they sent my husband to the hardware store a 2nd time for their clean out parts and again a 3rd time for another part. What kind of business has a customer dig a hole for them and sends the customer to get parts for them not once, not twice, but three times? After installing and snaking the outside clean out, which took less than an hour, they brought me the bill. I was charged $135/hour not the $60/hour rate advertised, and I was charged $135 for them to show up to my home when they advertised free consultations, and the business is 10 minutes from my home. When Anyway Plumbing left our house, we went outside to check everything. They left the huge clean out hole uncovered right in front of a gate to the backyard. How unsafe and unprofessional! Anyway Plumbing left their trash, used rubber gloves, and all the disgusting sewage they pulled out of the pipe in our driveway when there were 2 trash cans 2’ in front of them. Who does that? Anyway Plumbing should be ashamed of themselves. We spent over 3 hours cleaning up the mess Anyway Plumbing left us. I missed 2 days of in home childcare wages waiting for my carpet to be professionally cleaned, at my expense, due to Anyway Plumbing’s negligence and total disregard of my home. Everyone experiences bad service, but this was not just bad service, this was a nightmare! Anyway Plumbing has absolutely no concern for their customers. Anyway Plumbing’s employee told me he would let the owner know of my grievances. I never received any contact from Anyway Plumbing even after they received my Better Business Bureau review the day after my service and responded to it, “I was not contacted by customer before review was sent to Better Business Bureau, for I would of handled the situation immediately. I will talk to my sub contractor and limited member about situation.” This business does not handle situations immediately! I waited 3 days to be contacted by Anyway Plumbing. I was not contacted, so on the 4th day I contacted the owner and never received an apology or any sort of remorse. Anyway Plumbing has no integrity and zero customer service. They have no respect for a person’s home or property.